Questions and answers

Fill in the order form or message our support team. Tell us who the gift is for, the occasion, and a few stories. Placing an order is free and doesn’t commit you to anything.

At a minimum: the person’s name, the occasion and 2–3 facts or stories. The more real-life detail you share (habits, favourite sayings, shared memories), the more personal the result will be.

Yes. Just mention it in your order and we’ll use one brief for both the song and the animated film. For example, the song can become the film’s soundtrack.

Over 70 languages, including Ukrainian, English, Spanish, Portuguese, German, Polish and Hindi. The language of the product doesn’t depend on the language of the site.

A 40–60-second snippet of the song with the full lyrics, or a clip or key frames from the animated film. The preview carries a watermark.

Up to two revisions free of charge: changes to the words, details, style or scenes. A completely new idea counts as a new order.

Tell us what to change, or simply don’t pay. We never charge for a preview.

After the preview, you receive a link to a secure payment page. The methods available depend on your market: cards, Apple Pay, Google Pay, PayPal and local methods such as BLIK, Pix, UPI or OXXO.

Your market’s currency. You can change your market in the site header. If your card is in a different currency, your bank will convert the amount at its own rate.

It depends on your market: for most countries it’s our UK company; for the United States and markets where payments are accepted by the US company’s provider, it’s our US company. The seller’s name appears on the payment page, on your receipt and on the Company details page.

As SONADORA STUDIO. If you see a payment under this name that you don’t recognise, please contact us before contacting your bank — we’ll find the order by email.

No. Every payment is a one-off, and we don’t store your card details.

A download link is sent to the email and messenger you gave in your order within 24 hours of payment.

Contact support from the email you used for the order. We keep a copy for 12 months and will resend it free of charge.

Yes, if we didn’t deliver the file within the promised time, or if the file has a technical defect that we can’t fix within 72 hours. Because you approve the preview before paying, refunds based on personal preference after the full version has been delivered are not available. See our refund rules for details.

We initiate the refund within 3 business days of the decision. Your bank then needs another 5–10 business days to credit the funds.

Yes. We create music, vocals and animation with commercially licensed AI tools. The lyrics, the story and quality control are done by a person. Learn more in our AI and content policy.

The standard licence covers personal use and posting on social media. For advertising or commercial releases, please contact us before ordering.

We use them only for your order. Photos are deleted 30 days after delivery. We never publish anything without your written consent.