- Isicelo sakho se-oda nesampula kumahhala. Uma ungayithandi isampula, vele ungakhokhi.
- Izinguquko ezifika kwezimbili mahhala, ngaphambi kokukhokha nangaphakathi kwezinsuku ezingu-14 ngemva kokulethwa.
- Ubuyiselwa yonke imali uma sihluleka ukuletha ifayela phakathi kwamahora angu-72 ngemva kokukhokha, noma uma ifayela linephutha esingalilungisanga phakathi kwamahora angu-72.
- Ukucela imbuyiselo: support@sonadoraproduction.com, ubalule inombolo ye-oda lakho.
1. Ngaphambi kokukhokha
Awukhokheli isicelo se-oda noma isampula. Ungahoxa ku-oda noma nini ngaphambi kokukhokha ngaphandle kwemiphumela — vele ungasilandeli isixhumanisi sokukhokha, noma usibhalele.
2. Izinguquko
I-oda ngalinye lifaka izinguquko ezifika kwezimbili zamahhala ngaphakathi kobubanzi besicelo se-oda sokuqala: ukushintsha amagama noma imigqa yamazwi engoma, uhlobo lomculo noma umoya, ukuphinyiswa kwegama, imininingwane yeqhawe noma izigcawu ezithile. Senza izinguquko phakathi kwamahora angu-24 ezingomeni namahora angu-48 emafilimini opopayi. Ukushintsha umuntu, umcimbi noma umbono oyinhloko kucutshungulwa njenge-oda elisha.
3. Lapho sibuyisela imali
| Isimo | Esikwenzayo |
|---|---|
| Inguqulo ephelele ayizange ilethwe phakathi kwamahora angu-72 ngemva kokukhokha | Ukubuyiselwa kwayo yonke imali uma ucela |
| Ifayela lonakele, alivuleki noma lihluke kakhulu kusampula eyamukelwe, futhi asikulungisanga lokhu phakathi kwamahora angu-72 | Ukubuyiselwa kwayo yonke imali |
| Iphutha egameni noma emaqinisweni esicelo se-oda esingalilungisanga ngemva kokucelwa | Ukubuyiselwa kwayo yonke imali |
| Ukukhokhiswa kabili, noma inkokhelo eyenziwe ngephutha ye-oda elihlukile | Ukubuyiselwa kwemali eyeqile |
| Silikhansele i-oda (izijeziso, ukwephulwa kwenqubomgomo yokuqukethwe) | Ukubuyiselwa kwayo yonke imali |
4. Lapho singayibuyiseli imali
Ngoba umkhiqizo ngamunye wenziwa ngokukhethekile futhi wamukela isampula ngaphambi kokukhokha, asiyibuyiseli imali ngemva kokulethwa kwenguqulo ephelele uma ihambisana nesampula eyamukelwe kanye nesicelo se-oda futhi isizathu kungukushintsha umqondo ngokuzithandela. Ezimweni ezinjalo, sinikeza izinguquko zamahhala ngokwesigaba 2. Lokhu akuwakhawuli amalungelo akho ngaphansi komthetho ophoqelekile wokuvikelwa kwabathengi.
5. Indlela yokwenza isicelo
- Bhalela ku-support@sonadoraproduction.com noma ku-messenger yethu yosizo, ubalule inombolo ye-oda lakho (SN-XXXXXX) ne-imeyili esetshenziswe ku-oda.
- Chaza inkinga. Uma ifayela linephutha, sicela unamathisele isithombe-skrini noma usitshele igama ledivayisi yakho.
- Siphendula phakathi kwamahora angu-24 futhi senza isinqumo phakathi kwezinsuku zomsebenzi ezi-3.
- Imali ibuyiselwa ngendlela efanayo okhokhe ngayo. Ibhange lakho lingadinga izinsuku zomsebenzi ezi-5–10 ukuze imali ifike.
6. Ilungelo lokuhoxa
Ngokomthetho, unezinsuku ezingu-14 zokuhoxa esivumelwaneni esenziwe ukude (distance contract). Kokuqukethwe kwedijithali okwenziwe ngokwemininingwane yakho, leli lungelo liyaphela uma sesiqalile ukuletha inguqulo ephelele ngemvume yakho esobala yangaphambili kanye nokuvuma kwakho ukuthi ulahlekelwa yilungelo lokuhoxa. Yingakho, ngaphambi kokukhokha, sikucela ukuthi ufake uphawu ebhokisini:
“Ngicela ukuthi inguqulo ephelele yomkhiqizo wedijithali owenzelwe mina ilethwe kimi ngokushesha, futhi ngiyavuma ukuthi ngilahlekelwa yilungelo lami lokuhoxa kusukela ngesikhathi inguqulo ephelele itholakala kimi.”
Uma lelo bhokisi lingafakwanga uphawu, asiyithumeli inguqulo ephelele kuze kuphele izinsuku ezingu-14. Isiqinisekiso semvume yakho sithunyelwa ku-imeyili yakho kanye nerisidi.
Ilungelo lokuhoxa ngaphansi kwe-Article 49 ye-CDC lisebenza izinsuku ezingu-7 kusukela osukwini lokukhokha, uma nje inguqulo ephelele yomkhiqizo ingakalandwa. Ngemva kokulandwa, amalungelo akho maqondana nokungahambisani komkhiqizo nesivumelwano ayahlala.
Sisebenzisa imithetho ekuleli khasi kanye nemithetho ephoqelekile yokuvikelwa kwabathengi yezwe lakho lapho ikunika amalungelo amakhulu.
7. Izingxabano nebhange
Uma ubona inkokhelo ongayazi evela ku-SONADORA STUDIO noma ungenelisekile nge-oda lakho, sicela usibhalele ngaphambi kokuxhumana nebhange lakho. Sizolithola i-oda nge-imeyili futhi sixazulule inkinga ngokushesha kunenqubo ye-chargeback, engathatha izinsuku ezifika ku-120. Uma kukhona ingxabano, sinikeza ibhange irekhodi le-oda: isicelo se-oda, isampula eyamukelwe, nezikhathi zenkokhelo nezokulethwa kwefayela.