- Isicelo sakho se-odolo nomboniso zisimahla. Ukuba awuwuthandi umboniso, ungahlawuli nje.
- Ukuya kuthi ga kumalungiso amabini asimahla, ngaphambi kokuhlawula nakwiintsuku ezili-14 emva kokuthunyelwa.
- Imbuyekezo epheleleyo ukuba asiyithumeli ifayile kwiiyure ezingama-72 emva kokuhlawula, okanye ukuba ifayile inesiphene esingasilungisanga kwiiyure ezingama-72.
- Ukucela imbuyekezo: support@sonadoraproduction.com, ukhankanye inombolo ye-odolo yakho.
1. Ngaphambi kokuhlawula
Awuhlawuli isicelo se-odolo okanye umboniso. Ungarhoxa kwi-odolo nanini na ngaphambi kokuhlawula ngaphandle kweziphumo — ungalandeli nje ilinki yentlawulo, okanye usibhalele.
2. Amalungiso
I-odolo nganye iquka ukuya kuthi ga kumalungiso amabini asimahla ngaphakathi kobubanzi besicelo se-odolo sokuqala: ukutshintsha amagama okanye imigca yamazwi engoma, uhlobo lomculo okanye imo, indlela yokubiza igama, iinkcukacha zeqhawe okanye imiboniso-ndawo ethile. Senza amalungiso kwiiyure ezingama-24 kwiingoma nakwiiyure ezingama-48 kwiifilimu zopopayi. Ukutshintsha umntu, isiganeko okanye umbono ophambili kuqhutywa njenge-odolo entsha.
3. Xa sibuyisela imali
| Imeko | Into esiyenzayo |
|---|---|
| Inguqulelo epheleleyo ayithunyelwanga kwiiyure ezingama-72 emva kokuhlawula | Imbuyekezo epheleleyo xa uyicela |
| Ifayile yonakele, ayivuleki okanye yahluke kakhulu kumboniso owamkelweyo, kwaye asikulungisanga oku kwiiyure ezingama-72 | Imbuyekezo epheleleyo |
| Impazamo egameni okanye kwiinyani ezikwisicelo se-odolo esingayilungisanga emva kokuceliwa | Imbuyekezo epheleleyo |
| Intlawulo ephindiweyo, okanye intlawulo eyenziwe ngempazamo kwenye i-odolo | Ukubuyiselwa kwesixa esingaphezulu |
| Siyirhoxisile i-odolo (izohlwayo, ukwaphulwa komgaqo-nkqubo womxholo) | Imbuyekezo epheleleyo |
4. Xa singayibuyiseli imali
Ngenxa yokuba imveliso nganye yenziwa ngokukodwa kwaye uyawamkela umboniso ngaphambi kokuhlawula, asibuyiseli mali emva kokuthunyelwa kwenguqulelo epheleleyo ukuba iyahambelana nomboniso owamkelweyo nesicelo se-odolo kwaye isizathu kukutshintsha kwengqondo ngokobuqu. Kwiimeko ezinjalo, sinikezela ngamalungiso asimahla phantsi kwecandelo 2. Oku akuwanciphisi amalungelo akho phantsi komthetho onyanzelekileyo wokhuselo lwabathengi.
5. Indlela yokwenza isicelo
- Bhalela ku-support@sonadoraproduction.com okanye kwi-messenger yethu yenkxaso, ukhankanye inombolo ye-odolo yakho (SN-XXXXXX) ne-imeyile esetyenziswe kwi-odolo.
- Chaza ingxaki. Kwifayile enesiphene, nceda uqhoboshele umfanekiso wesikrini okanye usixelele igama lesixhobo sakho.
- Siphendula kwiiyure ezingama-24 kwaye senza isigqibo kwisithuba seentsuku ezi-3 zomsebenzi.
- Imbuyekezo yenziwa ngendlela efanayo ohlawule ngayo. Ibhanki yakho isenokudinga iintsuku ezi-5–10 zomsebenzi ukuze ifake imali.
6. Ilungelo lokurhoxa
Ngokomthetho, uneentsuku ezili-14 zokurhoxa kwisivumelwano esenziwe kude (distance contract). Kumxholo wedijithali owenziwe ngokweenkcukacha zakho, eli lungelo liyaphela xa siqalisa ukunikezela ngenguqulelo epheleleyo ngemvume yakho ecacileyo yangaphambili nangokuvuma kwakho ukuba ulahlekelwa lilungelo lokurhoxa. Yiyo loo nto, ngaphambi kokuhlawula, sikucela ukuba uphawule ibhokisi:
“Ndicela ukuba inguqulelo epheleleyo yemveliso yedijithali eyenzelwe mna inikezelwe kum ngoko nangoko, kwaye ndiyavuma ukuba ndilahlekelwa lilungelo lam lokurhoxa ukusukela ngexesha inguqulelo epheleleyo ifumaneka kum.”
Ngaphandle kokuphawulwa kwale bhokisi, asiyithumeli inguqulelo epheleleyo de kuphele iintsuku ezili-14. Isiqinisekiso semvume yakho sithunyelwa kwi-imeyile yakho kunye nerisithi.
Ilungelo lokurhoxa phantsi kweSiqendu 49 se-CDC lisebenza iintsuku ezi-7 ukusukela kumhla wentlawulo, ukuba nje inguqulelo epheleleyo yemveliso ayikakhutshelwa. Emva kokukhutshelwa, amalungelo akho malunga nokungahambelani kwemveliso ahlala ekhona.
Sisebenzisa imigaqo ekweli phepha kunye nemithetho enyanzelekileyo yokhuselo lwabathengi yelizwe lakho apho ikunika amalungelo amakhulu.
7. Iingxabano zebhanki
Ukuba ubona intlawulo ongayaziyo evela ku-SONADORA STUDIO okanye awonwabanga yi-odolo yakho, nceda usibhalele ngaphambi kokuqhagamshelana nebhanki yakho. Siza kuyifumana i-odolo ngedilesi ye-imeyile size sisombulule umba ngokukhawuleza kunenkqubo ye-chargeback, enokuthatha ukuya kuthi ga kwiintsuku ezili-120. Kwimeko yengxabano, sinika ibhanki irekhodi le-odolo: isicelo se-odolo, umboniso owamkelweyo, namaxesha entlawulo nawokuthunyelwa kwefayile.